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Implemented new standard to identify patients in any facility.
Company had to
downsize department due to failing economy and left master patient
index program behind schedule. Leveraged existing relationships with
cross-functional team to identify problems and delay. Took over
project, reduced delay-time within two weeks.
Re-established customer relations.
Client was having difficulty with authentication issue
on intranet site and repeatedly referred to different departments
with no resolution. Effectively listened to customer and discovered
root cause of issue. Followed through with resolution, establishing
increased customer satisfaction.
Implemented system-wide training solution.
Organization needed
to implement training for HIPAA compliance, without enterprise
learning management system. Worked with internal education
department and compliance professionals to develop web-based
program. Met Federal guidelines within 90 days, at reduced cost.
Championed online scheduling access for patients.
Assigned projects
to allow patients to schedule appointment online with primary care
physicians. Worked with clinic staff for software requirements and
engaged stakeholders, with one dissent. With compelling
presentation, received approval and launched new technology.
Dissenting vote is now one of biggest supporters of the technology.
Realigned IT decision.
IT had made promises for an elaborate intake solution which
was unreasonable and impractical. Met with key players to
communicate the ramifications of trying build a new system where
there was nothing in place to support it. Delivered project that met
needs and scope without compromising relationship.
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